JPL Contracting – Privacy Policy
This policy explains how JPL Contracting Ltd collects, uses and protects your personal information when you visit jplcontractingltd.com or contact us about a project. We only collect what we need to respond to you and carry out your work, and we never sell your information.
Last updated: 1st November 2026
Who we are
JPL Contracting Ltd is a building and contracting company covering Surrey and Sussex. We are the data controller for the personal information described in this policy, which means we decide how it is used and are responsible for looking after it.
Company name: JPL Contracting Ltd
Registered in England and Wales, company number: 06943340
Registered office: Noble One Accountants, 114 Ripplewaters, Chatham, Kent, ME4 3AY, UK
Phone: 07727 033073
If you have any questions about this policy or your information, please email us at contact@jplcontractingltd.com.
Information we collect
Information you give us. When you fill in our contact form, email or phone us, we collect:
your name
your email address and phone number
your address or the address of the property, if you share it
details about your project, such as the type of work, timescales and budget
any photos, drawings or plans you send us
anything else you choose to include in your message
Information collected when you use our website. Our website is hosted by Squarespace. When you visit, some technical information is collected automatically, such as your IP address, browser and device type, the pages you view and how you arrived at the site. This is collected through cookies and similar technologies (see Cookies below).
We do not knowingly collect information from children, and we do not ask for any special category information (such as health or religious beliefs).
How we use your information
UK data protection law says we must have a lawful reason for each way we use your information. Here is what we use it for and why:
To reply to your enquiry and give you a quote. We need your details to take the steps you have asked for before entering into a contract with you.
To plan and carry out your project. This includes arranging site visits, ordering materials, keeping you updated and invoicing. We need it to perform our contract with you.
To keep business and tax records. We are legally required to keep certain records, such as invoices.
To run and improve our website. We have a legitimate interest in understanding how people use our site so we can keep it working well.
To protect our business. For example, handling a dispute or a warranty claim. We have a legitimate interest in doing this.
We will not use your details to send you marketing emails unless you have asked us to. We do not use your information for automated decision-making or profiling.
Cookies
Cookies are small files stored on your device when you visit a website. We use as few as possible:
Essential cookies keep the website working and secure, for example remembering your cookie choices. The site cannot work properly without these.
Analytics cookies are set by Squarespace Analytics to count visits and show us which pages are popular. We only see combined statistics, not who you are, and we do not use this information for advertising.
Third-party content. Some pages include content from other services, such as our Google reviews. These services may set their own cookies when you view that content.
You can accept or decline non-essential cookies using the cookie banner when you first visit the site, and change your choice at any time through the cookie settings link at the bottom of the page. You can also block or delete cookies in your browser settings, although some parts of the site may not work as intended.
Who we share your information with
We only share your information where we need to, and never sell it. The people and services we may share it with are:
Our website and email providers. Squarespace hosts our website and contact form, and Microsoft 365 provides our email. They store information on our behalf and can only use it as we instruct.
People involved in your project. For example, subcontractors, architects, structural engineers, building control or suppliers, where they need your details to do their part of the work.
Our professional advisers. Such as our accountant, insurers or solicitors, where needed.
Authorities. Where we are required to by law, for example HMRC.
Anyone we share your information with must keep it secure and use it only for the purpose we shared it for.
Transfers outside the UK
Some of our service providers, including Squarespace, may store or process information outside the UK, for example in the United States. Where this happens, we rely on the safeguards UK law requires, such as approved contract terms or the UK–US data bridge, so your information keeps the same level of protection.
How long we keep your information
We keep your information only for as long as we need it:
Enquiries that don't go ahead: up to 12 months after our last contact, in case you come back to us.
Customers: for 6 years after your project is completed, to meet tax and accounting rules and to deal with any warranty or legal claims. We may keep some project records longer if there is an ongoing claim.
Website analytics: kept in line with Squarespace's own retention settings.
After this, we securely delete or anonymise your information.
Keeping your information safe
We take sensible steps to protect your information, including password-protected accounts with two-step verification, a secure (HTTPS) website, and limiting access to people who need it. No system is completely secure, but if something does go wrong we will act quickly and tell you and the Information Commissioner's Office where the law requires us to.
Your rights
Under UK data protection law, you have the right to:
ask for a copy of the information we hold about you
ask us to correct anything that is wrong or incomplete
ask us to delete your information
ask us to limit how we use your information
object to us using your information based on our legitimate interests
ask us to transfer your information to another organisation
withdraw your consent at any time, where we rely on it
To use any of these rights, email contact@jplcontractingltd.com. There is usually no charge, and we will respond within one month. Some rights have exceptions, for example we may need to keep invoices for tax purposes, and we will explain if one applies.
Making a complaint
If you are unhappy with how we have handled your information, you have the right to complain to us directly. Please email contact@jplcontractingltd.com with "Data protection complaint" in the subject line. We will acknowledge your complaint within 30 days, look into it, and let you know the outcome without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, but you can go to the ICO at any time.
Changes to this policy
We may update this policy from time to time, for example if we start using a new service or the law changes. The latest version will always be on this page, with the date it was last updated at the top.